Shipping & Returns
Shipping Update
During the Christmas and New Year period, we wanted to let you know that due to public holidays and a short break of our warehouse during this time, there may be delays in processing online orders.
While we are committed to fulfilling your orders as promptly as possible, we kindly ask that you allow for extra time to accommodate these seasonal disruptions. Rest assured, we will resume regular operations promptly at the start of January 2025 after the break to process any pending orders.
We appreciate your understanding and patience during this festive season.
Wishing you a joyful holiday season!
Shipping Cost & Approx. Delivery Time Frames
Delivery To Australia
| Delivery Method | Metro | Regional | Remote |
| Standard Australia Post |
FREE shipping on orders $99 and over AUSTRALIA WIDE* 3-4 business days |
FREE shipping on orders $99 and over AUSTRALIA WIDE* 5-7 business days |
FREE shipping on orders $99 and over AUSTRALIA WIDE* 8-10 business days |
| Express Australia Post |
Calculated at cart once based on location 1-2 business days |
Calculated at cart once based on location Please allow an additional 1-2 days |
Calculated at cart once based on location Please allow an additional 1-2 days |
Delivery To New Zealand
|
Standard
Aus Post to NZ |
Calculated at cart once based on location 9-15 business days |
| Express Aus Post to NZ |
Calculated at cart once based on location 6-12 business days |
*Additional delivery fees apply for Luggage orders being sent to Western Australia, Northern Territory and Queensland
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or over long weekends), due to wild weather, or due to other Australia Post-delivery issues that are unforeseen or unavoidable events beyond our reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.
Items can be returned within 30 days of your parcel being shipped to you. All products returned must be in unused condition and in its original packaging. Please note, you are required to cover the costs of returning the goods to us for any change of mind returns.
Refunds for all purchases will be given using your original payment method and you should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that if you return an item due to change of mind and your order had a freight charge, you will receive a full refund for the item, we do not refund the original shipping cost
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We recommend that you use a tracking number for your returns parcel as we do not accept responsibility of any returns lost in transit.
Clearance Items
All clearance items are subjected to normal shipping outlines, as above.
Please note, there are NO EXCHANGE OR RETURN on Final Sale Clearance items. Contact Us If you have any further questions or queries.
We take extreme care in ensuring our goods are of the highest quality.
However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the
Australian Consumer Law:
(1) exchange or refund of items for major failure or faults or
(2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.
In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.
If you believe you have received a faulty item or there has been an error with your shipping, please Contact Us.
Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.
You are more than welcome to return your Afterpay order online for a refund provided it meets with our Returns Conditions above. Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, refunds can take up to 5 business days once processed. We are unable to exchange any Afterpay orders.