Leather is one of the best natural materials available and is widely used due to its durability. Items made from it can last many years if treated with the right amount of care.

Avoid putting too many items in your bag, as the material can mould itself to fit a shape. When handbags are over stuffed, the leather surface may become permanently affected by bumps and lumps. As it is a natural material, it needs to have the ability to breathe, just like human skin. Storing a wallet made from it in nonporous covers or plastic bags may cause mould to grow. Only breathable materials, such as cotton sheets, should be used for storage.

Your handbags should be kept away from exposure to direct sunlight or heat sources. If your bags get wet, they should be dried out in a natural way in a location with a lot of air circulating. Leather conditioner can be used on a handbag or wallet after being tested first in an inconspicuous area. It will rehydrate the material to better protect it from dry environments. Certain cleaning products, such as preparations containing mineral spirits, turpentine or alcohol, as well as household chemicals shouldn't be used. Doing so can cause serious damage to the item and affect its colour.

Your items should be kept away from aftershave, hair products and perfume. Waxes or silicone are not to be used on the soft exterior. They tend to clog the natural pores and make conditioning impossible. If food or drinks have been spilled on the item, it should be rapidly cleaned with a mild soap and damp cloth. Marks from oil and grease may disappear from the surface by applying ground up regular chalk, sprinkling it on the affected area and leaving it on for a full day.

Using a conditioning cream applied on a damp cloth is recommended three or four times each year, as this helps keep the bag looking beautiful and increases its lifespan.

Please send us an email on enquiries@orquestra.com.au or send us a message through our Chat service within 4 hours with your order number and the changes you need to make and we will do our best to help you.

If you've provided the wrong address for your order, kindly inform us by reaching out via enquiries@orquestra.com.au or through our Chat service, and our team will address the necessary changes. However, once your order has been picked, packed, or shipped, adjustments cannot be accommodated.

We aim to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Orders placed before 11am AEST on Monday to Friday are eligible for same day dispatch.

Please note: During peak periods (Sales, Public Holidays, the day after Public Holidays or Christmas period), same day dispatch may not be applicable whilst our DC teams work to prepare your Orquestra order. Dispatch times may be longer. 

For more detailed Shipping Updates: Shipping & Returns

Once your order has been dispatched, you will receive an email with a tracking number, which allows you to track your package on the courier’s website. If you haven't received an order confirmation email,  please check your spam folder, otherwise please contact us at and we will be happy to help.

Please refer to our Shipping & Returns Page for a full detail on Estimated Dispatch and Delivery Times. Please note that delivery times are estimates only and can change with third-party factors (wild weather, AusPost delivery issues etc.), location, Sale periods, weekend or public holidays periods.

If your order hasn't arrived well past the estimated delivery time, feel free to reach out to us at enquiries@orquestra.com.au or through our Chat service. Our friendly Orquestra team will be happy to help you get your order as soon as we can!